Return and Exchange Policy

The Return and Exchange Policy states that if a user wishes to modify their order or exchange or return some products, they must submit a request to the website management.

The customer has the right to modify the order within 24 hours of order confirmation only. Upon approval of the request, the customer is entitled to exchange within 7 days and return within 3 days only.

The website has the right to reject the request if the product has been opened, its properties have changed, or it has been misused.

The customer also has the right to refuse delivery if it is delayed beyond the agreed-upon date on the purchase invoice.

If the product is damaged due to poor shipping and delivery to the customer, the customer has the right to refuse delivery and return the product to the website.

To ensure the health of all valued customers, the website absolutely refuses to exchange or return all beauty and personal care products. Therefore, you must be sure before clicking on order confirmation.