FAQs

You have 7 days to request an exchange and 3 days to request a return from the date of delivery. Reach out to us with your request, and we'll guide you through the process.

If your product arrives damaged, you have the right to refuse delivery and return it to us. Please notify our team immediately, and we'll arrange for a replacement or refund.

For health and safety reasons, we do not accept exchanges or returns on beauty and personal care products. Please ensure your selection is correct before confirming your order.

We prioritize the security and confidentiality of your personal data. Your information is only shared with our trusted shipping partners and banking institutions for transaction purposes. Rest assured, your data is kept safe and used responsibly.

Yes, you can access and update your personal account information at any time. Simply log in to your account on our website and navigate to the profile settings to make changes as needed.

Currently, we only ship within Saudi Arabia. However, we are working on expanding our shipping services to reach customers worldwide in the near future.

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery on our website or through the shipping carrier's online portal.

We accept payment via credit/debit cards and online bank transfers. Simply choose your preferred payment method during checkout, and follow the prompts to complete your purchase securely.

Yes, the prices listed on our website include all applicable taxes and standard shipping fees within Saudi Arabia. However, additional fees may apply for expedited or international shipping options. Please review your order summary before completing your purchase for full transparency.